Our Address

Lancashire Hill Ltd,

55 Layton Road,

Blackpool,

Lancashire. FY3 8EB.

07773 777309 nicola@lancashirehill.co.uk

HOW TO COMPLAIN OR RAISE CONCERNS

Letting us know when and why you are not happy gives us the opportunity to put matters right for you in a transparent way and improve our service for everybody else. Whether you’re a current, former or prospective tenant, a landlord or Investor or anyone who has come into contact with our homes and our business, if you’re not happy about something, we want to know.

If you wish to make a complaint, or to raise any concern with us, please complete the online form below. Information will be treated in the strictest confidence.

ONLINE COMPLAINT / CONCERN FORM

Name

First Name

Last Name

Contact Number

Email Address

Preferred Time and method of Contact

Description of your Complaint or Concern

Please provide us with a brief outline of the details to date. If we need further information or to clarify what you have written we will be in touch within two working days.

Suggestion of what you believe we could do to put things right.

COMPLAINTS POLICY AND PROCEDURE.

How to complain

Letting us know when and why you are not happy gives us the opportunity to put matters right for you in a transparent way and improve our service for everybody else. Whether you’re a current, former or prospective tenant, a landlord or Investor or anyone who has come into contact with our homes, our team or our business, if you’re not happy about something, we want to know.

How we’ll handle it

No matter how you communicate with us, we’ll listen and endeavour to act on your needs. Once you've contacted us, we'll do our best to resolve any complaints within 10 working days. If we need more time to complete our investigations, we will keep you updated with our progress.

How to get in touch

There are three ways you can get in touch with us. Whichever way you choose, in order to help us resolve your complaint, we’ll need to know the following things:

Your name
Your email address so we can record your concerns
A description of your concern
What you’d like us to do to put things right
A daytime phone number and the best time to contact you

Telephone

It might be quicker and easier to sort things out by picking up the phone.

You can call us on 07773 777309. Our opening hours are 8am – 6pm (UK time), Monday to Friday, excluding Bank Holidays. We are usually available outside of these times too.

Online

Sometimes it’s easier to type out your thoughts in a quick message, so feel free to either

Complete the online form above or you can email us at nicola@lancashirehill.co.uk

Should we need to discuss any confidential information with you, we may call you.

Letter

Alternatively, you may choose to write things down in a letter, but please remember to factor the postal service into our response time.

You can write to us at Customer Care, Lancashire Hill Ltd, 55 Layton Road, Blackpool, FY3 8EB

If you're still not happy

If for any reason you're not happy with our response, please let the person that handled your complaint know.

We then have the opportunity to see if there is anything further we can do. Once we're satisfied we've considered all aspects of your complaint, we will send you our final response.

Complaints